Policies and Shop Terms

Terms & Conditions of Product Sales

Product Sales Information

This is the small print of the contract that you enter into with Imagine Bee Studio - Print Shop when you buy through our website.

Customer Service and Support is available by email imaginebeestudio@gmail.com.

General
Any order for products placed by you, the buyer, through our website shall be subject to these terms and conditions. Nothing stated or implied in these terms and conditions shall affect the statutory rights of any customer.

Your Warranty to us
You, the buyer, warrant that all the details provided on the order form for purchasing the products are correct, that the credit card you are using is your own, and that there are sufficient funds and /or sufficient unused limit available to cover the cost of the products.

Our Warranty to you
The details you supply us will be stored on a safe computer and used only by Imagine Bee Studio to service your purchase. We may also use your contact details to provide details of future events: company newsletters and other information relating to the sale of our art products and the upcoming workshops. You can choose whether you want to receive further information by clearing a tick box on the registration form. You can return to the site and change the state of this box at any time. We will also honor any requests to remove your details from our database.

Your security and privacy are our priority; it is not our policy to disclose your e-mail address or details to any third parties other than sending details of events through Mailchimp; our email newsletter provider.

Product Orders
All orders for products shall be deemed to be an offer to purchase the products in accordance with these terms and conditions. Please note that colors in listings may appear differently depending on the type of computer monitor they are viewed on. Stationary set is boxed in an easy, eco-friendly package to see the card image, and packaged again for shipment. Originals and prints

**Shipping Address: Your order will be mailed to the address you provide in the order prior to shipment. It is your responsibility to make sure you enter the correct shipping address. Please double check your address to make sure it is correct. Imagine Bee Studio is not held responsible if you enter the wrong shipping address. We have no way of knowing if a shipping address is correct or incorrect. If an item cannot be delivered and is returned to us, it is the buyer’s responsibility to pay for the item to be re-shipped. We are not obligated to accept an order unless all requested details on the order form have been entered in full correctly.

Orders

All orders placed on the Internet will automatically receive a confirmation e-mail of the transaction. However, if we are unable to fulfil the order due to items being out of stock we will notify you by e-mail or telephone within 5 business days and the transaction may be cancelled or we will agree to alternative arrangements with you.

No order submitted by you shall be deemed accepted by us until we confirm acceptance of your order by e-mail or telephone.

We are entitled to refuse any order placed by you and will not be required to provide an explanation. Any order for person(s) with outstanding balance will not be filled until the previous balance has been paid in full.

Pricing / Payment
All products/services offered for sale through our website are priced in US dollars ($). Orders from outside the US and the territories are required to pay the customs and import duties, which are not included in pricing. The customer is responsible for payment of any surcharges.

We do accept payment by cash in the local area (please do not mail cash). We also accept the following credit/debit cards: VISA, MasterCard, Discover, and American Express. If you prefer, you may also supply us with your credit card information by telephone to 1.603.287.1856.

Prices quoted for classes are for the studio workshop instruction, instructor may require you to have additional items. Please watch your email after signup and payment has been processed. Supply information will be included in workshop email, what is included and optional items to bring.

Prices quoted are for unframed prints unless otherwise stated. Pillows, T-shirts and tote bags are on demand printing, please allow additional 2 weeks for printing.

Product Prices do not include postage and packing which is charged as an additional fee on all acceptable order shipped.

If an order is received by us from an area not normally served by our carriers, we will contact you before accepting your order for specific arrangements to be made.

Due to fluctuating market values, especially on original artworks, all prices are subject to change but will not affect your order after it is accepted.

Return Policy

We strive to provide you with high-quality products that meet your expectations. Please read our return policy carefully to understand our processes and guidelines.

1. Custom Art and Designs

Due to the personalized nature of custom art and designs, these items are not eligible for returns or refunds. We encourage you to communicate your requirements clearly during the order process and review proofs carefully before final approval.

2. Art Prints

We take great care in producing and shipping our art prints. However, if you are not completely satisfied with your purchase, please follow the steps below:

a. Damaged or Defective Prints; If your art print arrives damaged or defective, please contact us within 7 days of receiving your order. Provide us with your order number, a description of the issue, and clear photos of the damage or defect. We will review your claim and, if approved, send a replacement at no additional cost to you.

b. Incorrect Prints; If you receive an incorrect print, please notify us within 7 days of delivery. Provide your order number and details of the incorrect item. We will arrange for a replacement of the correct print at no additional cost.

c. General Dissatisfaction; If you are unsatisfied with your art print for any reason other than damage, defect, or incorrect item, you may request a return within 14 days of receiving your order. The print must be in its original condition and packaging. Please note that return shipping costs are the responsibility of the customer. Upon receipt and inspection of the returned item, we will issue a refund for the purchase price, excluding original shipping costs.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at info@imaginebeestudio.com with your order number and reason for return.

2. Await our response with further instructions and a Return Merchandise Authorization (RMA) number.

3. Pack the item securely in its original packaging, including all materials, and write the RMA number on the outside of the package.

4. Ship the package to the provided return address. We recommend using a trackable shipping service for your protection.

4. Refunds

Refunds will be processed within 10-14 business days of receiving and inspecting the returned item. The refund will be issued to the original payment method. Please note that it may take additional time for the refund to appear on your account statement, depending on your bank or credit card issuer.

5. Non-Returnable Items

The following items are non-returnable and non-refundable:

- Custom created on request, art and designs

- Items marked as final sale

- Digital downloads

6. Questions and Support

For any questions or additional support, please contact our customer service team at [Customer Service Email]. We are here to help and ensure your satisfaction with our products.

Thank you for your understanding and cooperation.

Visit Imagine Bee Studio art center to experience an imaginative printing environment.

Please read this Privacy Policy carefully. The website content is owned by Imagine Bee Studio, LLC (henceforth “Company”, “we”, or “us”). The term “you” refers to the user or the viewer of Imagine Bee Studio website and shop. (“Website”). By using our Website or its content, you consent to this Privacy Policy, whether or not you have read it.

Imagine Bee Studio, LLC’s website is hosted on the GoDaddy.com platform. They provide us with the online platform that allows us to sell our products and services to you. Your data may be stored through GoDaddy.com’s data storage, databases. They store your data on secure servers behind a secure firewall.
We will not share your information with anyone except as described in this Privacy Policy. The use of information collected through our sites shall be limited to the purposes under this Privacy Policy and our Terms of Service to customers.

Imagine Bee Studio in conjunction with GoDaddy.com, reserves the right to change this Privacy Policy on the website at any time without notice. In the event of a substantial change, we will let you know via email and / or a prominent notice on our Website.

Use of any personal information or contribution that you provide to us or is collected by us on or through our Website or its content is governed by this Privacy Policy.

INFORMATION WE MIGHT COLLECT

We collect personal information from you so that we can provide you with a positive experience when utilizing our Website or content. We will only collect the minimum amount of information necessary for us to fulfill our obligation to you. We may collect:

· A name and an email address so we can deliver information you subscribe for to you or confirm shipment to you - you would be affirmatively consenting to this by providing this to us in our contact forms.

· Billing information including name, address and any payment information so that we can process payment to deliver our products or services to you under our contractual obligation.

· A name and an email address if you complete our contact form with a question. We may send you marketing emails with either your consent or if we believe we have a legitimate interest to contact you based on your contact or question.

· Information from you from a co-branded offer. In this case, we will make clear as to who is collecting the information and whose privacy policy applies. If both / all parties are retaining the information you provide, this will also be made clear as will links to all privacy policies.

Please note that the information above (“Personal Data”) that you are giving to us is voluntarily, and when you provide this information to us you are giving consent to use, collect and process this Personal Data. You are welcome to opt-out or request for us to delete your Personal Data at any point by contacting us at imaginebeestudio@gmail.com.

If you choose not to provide us with certain Personal Data, you may not be able to participate in or purchase from certain aspects of our Website or content.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

OTHER INFORMATION WE MAY COLLECT:

Anonymous Data Collection and Use

To maintain our Website’s high quality, we may collect your IP address at times to help diagnose problems with our server and to administer the Website by identifying which areas of the Website are most heavily used, and to display content according to your preferences. Your IP address is the number assigned to computers connected to the Internet. This is essentially "traffic data" which cannot personally identify you but is helpful for marketing purposes and for improving our services. Traffic data collection does not follow your activities on any other websites in any way.

WHAT WE DO WITH INFORMATION WE COLLECT

Contact You

We may contact you with information that you provide to us based on these lawful grounds for processing:

· Consent - We may contact you if you give us your clear, unambiguous, affirmative consent to contact you.

· Contract - We will contact you under our contractual obligation to deliver goods or services you purchase from us.

· Legitimate Interest - We may contact you if we feel you have a legitimate interest in hearing from us. For example, if you sign up for a webinar, we may send you marketing emails based on the content of that webinar. You will always have the option to opt out of any of our emails.

Process Payments

We will use any Data you give to us for processing your payment for the purchase of goods or services under a contract. We only use third party payment processors that take the utmost care in securing data and comply with the GDPR.

All direct payment gateways, including Square and PayPal, offered by Imaginebeestudio.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Square and PayPal processing of credit card payments have their own privacy policy and their site is under such policy.

Targeted Social Media Advertisements

We may use the data you provide to us to run social media advertisements and / or create look-alike audiences for advertisements.

Share with Third Parties

We may share your information with trusted third parties such as our newsletter provider in order to contact you via email, our merchant accounts to process payments, and Google / social media accounts in order to run advertisements and our affiliates.

Viewing by Others

Note that whenever you voluntarily make your Personal Data available for viewing by others online through this Website or its content, it may be seen, collected and used by others, and therefore, we cannot be responsible for any unauthorized or improper use of the information that you voluntarily share (i.e., sharing a comment on a blog post, posting in a Facebook group that we manage, sharing details on a group coaching call, etc.).

Submission, Storage, Sharing and Transferring of Personal Data

Personal Data that you provide to us is stored internally or through a data management system. Your Personal Data will only be accessed by those who help to obtain, manage or store that information, or who have a legitimate need to know such Personal Data (i.e., our hosting provider, newsletter provider, payment processors or team members).

It is important to note that we may transfer data internationally. For users in the European Union, please be aware that we transfer Personal Data outside of the European Union. By using our Website and providing us with your Personal Data, you consent to these transfers in accordance with this Privacy Policy.

Data Retention

We retain your Personal Data for the minimum amount of time necessary to provide you with the information and / or services that you requested from us. We may include certain Personal Data for longer periods of time if necessary for legal, contractual and accounting obligations.

Confidentiality

We aim to keep the Personal Data that you share with us confidential. Please note that we may disclose such information if required to do so by law or in the good-faith belief that: (1) such action is necessary to protect and defend our rights or property or those of our users or licensees, (2) to act as immediately necessary in order to protect the personal safety or rights of our users or the public, or (3) to investigate or respond to any real or perceived violation of this Privacy Policy or of our Disclaimer, Terms and Conditions, or any other terms of use or agreement with us.

Passwords

To use certain features of the Website or its content, you may need a username and password. You are responsible for maintaining the confidentiality of the username and password, and you are responsible for all activities, whether by you or by others, that occur under your username or password and within your account. We cannot and will not be liable for any loss or damage arising from your failure to protect your username, password or account information. If you share your username or password with others, they may be able to obtain access to your Personal Data at your own risk.

You agree to notify us immediately of any unauthorized or improper use of your username or password or any other breach of security. To help protect against unauthorized or improper use, make sure that you log out at the end of each session requiring your username and password.

We will use our best efforts to keep your username and password(s) private and will not otherwise share your password(s) without your consent, except as necessary when the law requires it or in the good faith belief that such action is necessary, particularly when disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to others or interfering with our rights or property.

Cookies

Cookies are small pieces of data stored on a site in your browser. In accordance with the GDPR, we are informing you, the user that our website uses cookies to maintain the data information and your use of our site. Cookies are implemented in our site built. We implement cookies that identify logged in site members, security for the site, and data information cookie that creates activities and BI information. These are used while interacting with our site, if you wish to remove them, delete your cookies history after leaving our site.

How You Can Access, Update or Delete Your Personal Data

You have the right to:

· Rectify or delete Personal Data and receive confirmation of the rectification or erasure.

· Withdraw your consent at any time to the processing of your Personal Data.

· Lodge a complaint with a supervisory authority if you feel we are using your Personal Data unlawfully.

· Object to our use of your Personal Data.

· Not be subject to an automated decision based solely on automatic processing, which legally or significantly affects you.

You may unsubscribe from our e-newsletters or updates at any time through the unsubscribe link at the footer of all email communications. If you have questions or are experiencing problems unsubscribing, please contact us at imaginebeestudio@gmail.com.

Security

We take commercially reasonable steps to protect the Personal Data you provide to us from misuse, disclosure or unauthorized access. We only share your Personal Data with Imaginebeestudio.com and trusted third parties who use the same level of care in processing your Personal Data. That being said, we cannot guarantee that your Personal Data will always be secure due to technology or security breaches. Should there be a data breach of which we are aware, we will inform you immediately.

Anti-Spam Policy

We have a no spam policy and provide you with the ability to opt-out of our communications by selecting the unsubscribe link at the footer of all e-mails. We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information. We will not sell, rent or share your email address.

Third Party Websites

We may link to other websites on our Website. We have no responsibility or liability for the content and activities of any other individual, company or entity whose website or materials may be linked to our Website or its content, and thus we cannot be held liable for the privacy of the information on their website or that you voluntarily share with their website. Please review their privacy policies for guidelines as to how they respectively store, use and protect the privacy of your Personal Data.

Children’s Online Privacy Protection Act Compliance

We do not collect any information from anyone under 16 years of age in compliance with COPPA (Children’s Online Privacy Protection Act) and the GDPR (General Data Protection Regulation of the EU). Our Website and its content is directed to individuals who are at least 16 years old or older.

Notification of Changes

We may use your Personal Data, such as your contact information, to inform you of changes to the Website or its content, or, if requested, to send you additional information about us. We reserve the right, at our sole discretion, to change, modify or otherwise alter our Website, its content and this Privacy Policy at any time. Such changes and/or modifications shall become effective immediately upon posting our updated Privacy Policy. Please review this Privacy Policy periodically. Continued use of any of information obtained through or on the Website or its content following the posting of changes and/or modifications constituted acceptance of the revised Privacy Policy. Should there be a substantial change to our Privacy Policy, we will contact you via email or by a prominent note on our Website.

If you do not want us to process your data anymore, please contact us at imaginebeestudio@gmail.com or send us mail to the address below.

If you have any questions about the Privacy Policy, please contact us through email imginebeestudio@gmail.com or the main office at: Imagine Be Studio LLC , 9 Stearns Ave, Hooksett, NH 03106 USA.

Our Website
We will attempt to ensure that the information presented on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable actions to correct errors and omissions as quickly as possible after becoming aware or being notified.

Whilst we attempt to be as accurate as possible with the specifications of the artwork offered for sale, we cannot be held responsible for any inaccuracies.

Copyright
Copyright for the images shown on our website remains with the Artist, Printer or Owner of the Original image and further distribution of the images of any kind of format will be the subject of Legal proceedings.

Queries and Complaints
Imagine Bee Studio endeavors to handle all enquiries and fulfil all orders promptly, effectively and without incident, it is not possible to guarantee there will never be a problem. Should you have any complaints about our products, services, or delivery we would request that these be put in writing and sent either via an e-mail using our contact form or by post to the following address:

Imagine Bee Studio LLC

c/o J. Vickers

1320 Baltimore Church Rd

Fairmont, NC 28340

Any complaints received will be acknowledged within seven business days and you will be informed of the projected time for dealing with the complaint, together with the steps we intend to take to deal with the complaint.

Last Updated: May 2024